Travel Troubleshooter: Lost luggage, ignored claim
British Airways loses three bags belonging to Izlen Umut Egeli's family. Under the rules, the airline must compensate the travelers for their luggage, but Egeli is trapped in a bureaucracy of claim forms, phone representatives who can't help, and fax machines that won't. Is there a way out? startclickprintexclude--> British Airways told us to contact the merchants and get duplicate copies of the receipts. We did, and faxed them to the airline. It's been four months and we still haven't heard a thing from them. The only way to contact a customer-service representative is by e-mail, fax or letter. There's no phone number I can call. We have repeatedly tried to contact British Airways through every available channel, but haven't received a single reply. This has been a terrible experience for us. Would you please help us? -- Izlen Umut Egeli, Northridge, California the legal agreement between you and the airline. That usually includes cameras, electronics or anything fragile. For the rest, make sure you have a receipt (or can readily find a receipt). I contacted British Airways for you. It reviewed your case and mailed you a $2,900 check to cover your loss. |
