Travel Troubleshooter: An extra night, an upgraded price
The rate at the Hilton Imperial Dubrovnik is 181 euros a night, which a phone agent confirms with Sheri Siegel. But when she tacks an extra night on to her reservation at the same rate, something goes wrong. Now her bill is more than $260 higher than she expected -- and Hilton won't help her. Can this hotel stay be saved? Sheri Siegel, San Francisco, California maybe even better than the one you find online -- and peace of mind that you're getting exactly what you asked for. I contacted Hilton on your behalf. A hotel representative apologized to you for the misunderstanding. You were told that the hotel charges a different rate for two guests, which is why your bill was higher. Still, since that wasn't clearly disclosed when you booked your room, Hilton will honor the 181 euro rate and has even upgraded your room. |
