Travel Troubleshooter: Separated on my flight
His mother is scheduled to fly to Hawaii with his aunt and cousin, where they plan to board a cruise. But hours before they leave, Lawrence Dean Parrish finds out that their flight schedules have been changed. Now his mother, who is 74 and suffers from glaucoma, is flying solo and his aunt and cousin are on another flight. Neither the travel agency nor the cruise line will help. Is her vacation sunk? startclickprintexclude--> -- Lawrence Dean Parrish, Sewell, New Jersey and perhaps happier -- to take a cruise from Philadelphia. NCL offers one to Bermuda that might have been perfect. I would consider having a little chat with your travel agent. What happened to her might have been an honest misunderstanding, or you might be working with the wrong agent. I think it's important to figure that out before buying your next cruise. After I contacted NCL, it did its best to change your mother's flight. It managed to fix her return trip, but unfortunately, she still had to fly to the islands on her own. |
